How Do I Sign Up at Spin Casino?
Click on the drop-down menu in the top left corner of the home screen.
Select the “Register” button near the top.
Enter the required information, including your chosen username and password.
Confirm that you are of legal playing age.
Your online casino account will be activated within moments.
How do I Login?
The Spin Casino, Sports, Vegas and Live sections are all accessed from the same hub. Click on the top left-hand drop down menu, and then select the large “Login” button. Enter your username and password, and start playing.
What Are My Banking Options?
To see the full list of the possible payment options in your region, choose the Banking tab.
From here, select the Deposit option.
You’ll be taken to a page where all the deposit options that are open to you will be clearly displayed.
How Do I Make a Deposit?
To make a deposit at the Spin Casino mobile or desktop site, just follow these easy steps:
Make your way to the Banking tab, and select the Deposit option.
You’ll be taken to a page displaying all possible deposit methods. Click on the one that you want to use.
In the case of debit and credit cards, you’ll need to take a few moments to enter your personal details. This only happens the first time you use this method; the information is saved and conveniently AutoFilled in the future.
Follow the prompts to enter the other required data, including the amount that you want to transfer.
Click to confirm the transaction.
How Can I Claim My Bonus After Depositing Funds?
After you’ve deposited your funds there is no need to do anything else to claim your bonus. If you’ve fulfilled all conditions, it should appear in your player account immediately.
How Do I Make Withdrawals?
Making withdrawals at our online casino is just as simple as making deposits:
Head to the Banking tab along the top of the homepage, and then choose the Withdrawal option.
If your deposit method allows for withdrawals, this system will be used by default. If you’ve used vouchers or another deposit option that can’t be used for withdrawals, you’ll be asked to select another method now.
Follow the prompts and click to confirm the request.
Your funds should clear within 5 working days, although they are often available much sooner.
Is Customer Support Always Available?
Yes, our Customer Support Agents are available.
How Do I Contact Support?
You can contact our friendly, efficient Customer Support Agents via live chat and email, depending what you prefer.
How Do I Earn Loyalty Points?
You get Loyalty Points whenever you place a bet using real money.
Can I Check My Deposit History?
Yes, you can check your deposit history with our convenient Cash Check tool. When you’re logged in, choose the Cash Check option from your Player Account menu. Your full transaction history and current balance will be clearly displayed.
Can I Check My Gaming History?
Yes, our Play Check tool makes it easy to check your gaming history. Under your Player Account menu, choose the Play Check option. You’ll be taken to a screen that shows which games you’ve been playing, how much you won and lost, and even the bets you placed.
Why Can’t I Login?
Usually if you can’t login, it’s due to a small technical error. Try exiting the Spin Casino site, then coming back and re-entering your login details. If you’re still having trouble, contact our dedicated Customer Support team.
How Do I Change My Password?
To change your password, simply contact our Customer Service Department. An agent will guide you through the simple process. For safety reasons, we recommend that you do this every 6 months or so.
Can I Change My Username?
No, the username that you set when you register at Spin Casino cannot be changed.
Why Won’t My Deposit Clear?
If your deposit isn’t clearing, it might be because you don’t have sufficient funds. Check this, and if that is not the case, contact our Customer Support team.
What Should I Do if a Bonus Doesn’t Clear?
If your bonus isn’t clearing, double check to make sure you have complied with all requirements. If you have met all stipulations and it’s still not showing, the best thing to do is contact the Customer Service Department.
Why Won’t My Games Load?
If your games won’t load or your gameplay is choppy, it could be because your Internet connection is faulty or you don’t have data. Check you data balances and your Wi-Fi connection. If these are working, as they should be, get in touch with a Customer Support Agent to help you resolve the issue.
How are Microgaming and NetEnt Different?
Microgaming and NetEnt are both phenomenal online casino software developers, with over 20 years of experience apiece. That’s why you’ll find casino games powered by both of them on our site. The difference between the brands, as far as Spin Casino is concerned, is that Microgaming powers slots, table games, Video Poker and Scratch Cards. NetEnt, by contrast, is only responsible for some of our exceptional range of slot games.
What Slot Types are Available?
The slot games available at Spin Casino are classic, video and progressive jackpot slots.
Can I Open Multiple Slots at Once?
Yes, you can open more than one slot at a time for even more fun and action.
How Do I Change My Bet Size?
To change your slot wager size, use the controls at the bottom of the screen. You’ll be able to raise or lower your stakes this way.
Do Slots Have Maximum Bets?
Yes, all slot games have minimum and maximum bet levels. The specific limit will depend on the title.
Paylines vs. Ways to Win
Paylines and Ways to Win are both pay structures used in the slots at Spin Casino. Paylines are the more conventional option, while Ways to Win are a newer innovation. With paylines, the symbols are required to line up on the reels in set patterns and positions.
On the other hand, with Ways to Win the icons can be in any reel position, as long as they occur in a consecutive order. They can also run from right to left, as well as from left to right. You are paid out different amount depending on which symbols are involved, and how many of them are involved. This creates hundreds of different ways to win in a single slot machine.
How Do Progressive Slots Work?
Classic and video progressive slots play out as usual, but they are attached to a progressive jackpot that can be triggered at any time. These progressive rewards continue to grow until someone is lucky enough to win them. This is because a portion of every bet placed by every player is added to the central pot. As you can imagine, progressive jackpot payouts are often big enough to be life changing!
What are Bonus Features?
Slot bonus features are extra features that make playing more exciting, and boost payouts even more. Scatters, Wilds and Multipliers are the commonest types.
What Are Wilds?
Wild Symbols are able to stand in for all regular slot icons, to complete more paying combinations for you.
What are Scatter Symbols?
Scatter symbols trigger Bonus Rounds or prizes. They can be scattered anywhere, and don’t need to be in a specific position to activate their rewards.
What are Free Spins?
Free Spins are the most frequent Bonus Rounds seen in slot games. You get a certain amount of rounds that you can play for free, without using any of your own funds while still keeping whatever you win.
How Are Coins and Credits Different?
In slots, the coin size refers to the denomination that you are using to place your bet. Credits are the number of coins you are staking on each spin.
Can I Play on Any Smartphone?
Yes, you can play at Spin Casino with any smartphone that you wish to use. This includes Samsung, Sony, Huawei and other brands that support our Android casino, as well as all iPhones, Windows Phones and Blackberry phones.
Can I Use the Same Login Details Across Devices?
Yes, you’ll use the same username and password to login to Spin Casino on your smartphone, tablet and desktop.
Are all Games Available on Mobile Devices?
No, there are fewer slot games available on our mobile than on our desktop casino. The high quality, of course, remains the same.
Do I Need an Internet Connection?
Yes, the Spin Casino mobile platform requires a stable Internet connection, via either data or Wi-Fi.
Can I Contact Support on My Mobile Device?
Yes, our Customer Service team is as easily accessible on your smartphone or tablet as it is on your desktop. Get in touch with them via live chat or email, at all times.