How Do I Log In?
You will be able to access the Live, Spin Casino, Sports, and Vegas sections from one place. Click on the drop-down menu on the top left of your screen, select the Log In button. Enter your username and password and you can start playing.
What Are My Banking Options?
Choose the Banking tab and select Deposit. You will be taken to a page with all the available banking methods displayed.
How Do I Deposit Money?
Head to the Spin Casino Banking tab, and select Deposit. You will be taken to a page listing all possible deposit options, click on the one you want to use. If you have chosen a credit or debit card, you will need to enter the necessary information. This will only be required the first time you use this method. After this, the data is saved and will be automatically filled in for you in the future. Follow prompts, enter the other information required, including how much you want to transfer, and confirm the transaction.
How Do I Claim My Bonus After Depositing?
You won’t need to do anything to claim your bonus after you have deposited money into your new player account. If you have met all the conditions it will immediately appear there.
How Do I Withdraw Winnings?
Withdrawing money is just as easy as depositing it at Spin Casino. At the Banking tab on the top of the homepage, click on the Withdrawal option. The method you used to deposit money will be used by default if it allows for withdrawals, otherwise, you will be asked to choose another option. Follow the prompts, confirm your request, and your funds should clear within 5 working days, although they are usually available far sooner.
Is Customer Support Always Available?
Yes. Our agents are available for whatever you need 24 hours a day, 7 days a week, 365 days a year!
How Can I Contact Support?
You can use the live chat portal to contact our friendly, professional, efficient agents, or you can send them an email if you prefer.
How Are Loyalty Points Earned?
Whenever you place a real money bet at Spin Casino you will get a Loyalty Point.
How Do I Check My Deposit History?
Use our convenient Cash Check tool to have a look at your deposit history whenever you like. Log in to your account, locate the Cash Check option inside your Player Account menu and select it. You will see a full history of your transactions along with your current balance displayed.
Can I Look Over My Gaming History?
Our Play Check tool makes examining your gaming history easy to do. Open the Play Check option from inside your Spin Casino Player Account. This will open a screen showing which games you have been playing, how much money you have won and lost, and the wagers you have made.
Why Can’t I Log In?
If you are having problems logging in it’s usually due to something small. Try exiting the site, coming back, and providing your log in details again. If this doesn’t help, contact support.
How Do I Change My Password?
Contact one of our friendly customer care representatives. The agent will guide you through the process, and it’s one we recommend you do every 6 months or so to keep your details secret and safe.
Can I Change My Username?
No. Choose your Spin Casino username carefully when you register because you can’t change it later on.
What If My Deposit Won’t Clear?
If you’re having trouble with your deposit clearing, check that you have sufficient funds in your account. If you do, please reach out to customer support.
What Can I Do If My Bonus Doesn’t Clear?
First, double-check to ensure that you’ve met all the requirements. If you have and it’s still not showing, then we ask that you contact a customer care agent to resolve the issue.
Why Won’t My Games Load?
If your games aren’t loading or you’re having a choppy visual experience, your Internet connection may be at fault, or you may have run out of data. Check your balance and your Wi-Fi connection, and if these are fine then contact a member of the Spin Casino support team.
What’s the Difference Between Microgaming and NetEnt?
Both Microgaming and NetEnt are world-class online casino game software developers, and each brings more than 20 years of experience to the table. That’s why we have chosen them to power our site. As far as we’re concerned, the difference between the 2 brands is in the games they offer. Microgaming is responsible for our Keno, Scratch Cards, slots, table games, and Video Poker. NetEnt provides slots.
What Slot Types are Available?
Spin Casino slot games are divided into classic, video and Progressive Jackpot slots.
Can I Play Multiple Slots at Once?
Of course! If you want to up the adrenaline factor you are welcome to open more than 1 game at a time.
How Do I Adjust My Bet Size?
To change the size of your slots wager you’ll use the control found at the bottom of your screen.
Do Slots Have Maximum Bets?
Yes, all Spin Casino slots have both a minimum and a maximum bet level in place. The specific limits, however, will vary from title to title.
Paylines vs. Ways to Win
Paylines and Ways to Win are both examples of the pay structures that our slots have in place. Paylines are the more commonly found option and Ways to Win are a more modern innovation. With paylines, you’ll need to line up the icons for the game in set patterns and positions as per usual. Ways to Win games allow symbols to pay out on any position on the reels, as long as they land consecutively. They can run from right to left and left to right, and your return will depend on how many symbols are involved and which ones have landed. This is how so many different ways to win on a single game are created at Spin Casino.
How Do Progressive Slots Work?
Progressive Jackpot slots are also classic or video slots, but the size of the prize sets them apart and into their category. The jackpots can be triggered at any time, and keep growing until a lucky player wins. A portion of every wager that every player places is added to the central prize, which is how they reach the astronomical size they’re so famous for.
What Are Bonus Features?
Slots sometimes offer bonus features which are extra elements that make playing them at Spin Casino that much more exciting. These can boost your payouts quite considerably, and are most commonly composed of Multipliers, Scatters icons, and Wild symbols.
What Are Wilds?
Wild icons can substitute for all the regular game symbols to complete additional paying combination for you.
What are Scatters?
Scatter icons are those that trigger bonus rounds or special prizes. They can land anywhere, scattered on the reels, and don’t need to be in a specific place to reward you.
What are Free Spins?
Free spins are the most frequently found type of bonus round in slots. You will receive a certain amount of games that you use. You won’t have to use any of your funds but can still keep whatever you win with these at Spin Casino.
How Are Coins and Credits Different?
Coin size refers to the denomination you’re using to place a bet, and credits are the actual number of coins.
Can I Use Any Smartphone to Play?
Yes. Our mobile casino is optimised for Huawei, Samsung, Sony and other Androids, as well as iOS devices and Windows smartphones.
Can I Use the Same Login Info Across Devices?
Yes. You only need a single Spin Casino password and username to log in on your PC, smartphone and tablet.
Are all Games Available on Mobile?
While the high quality remains the same across all devices, there are fewer slots on the mobile casino.
Do I Need an Internet Connection?
Yes, preferably a strong one. Either data or Wi-Fi.
Can I Contact Support on My Mobile?
Yes, our customer care agents are as easy to contact on your smartphone or tablet as they are on PC. You can reach them via email or live chat at mobile casino our 24 hours a day.